Delivery, Exchanges and Returns
1. Delivery - When will I receive my items?
We ship the prints from our studio in Denmark. You can expect your order to arrive within a week in European countries. Longer delivery times should be expected for countries outside Europe.
Your package might be delivered to a pickup shop or to your doorstep, depending on the delivery option you choose. Our standard delivery is to nearest pickup shop. You will be noticed by the shipping company when your package is ready for pickup. In the case you don't pick up your package within the allowed time, the package will be returned to us. In this case you will be responsible for paying for the return cost of the package.
2. Exchange - Can I exchange my items?
If you wish to exchange your items, just return them back to us in their original condition (please be aware that you have to pay for the shipping cost). Thereafter you can place a new order for the items you want. We will transfer the money form your first order back to your account. Please be aware that it might take a couple of days before the money is transferred to your account.
3. Returns - Can I return my items?
Yes, you can return your items, if they are in their original condition. The items have to be delivered back to our studio (not a pickup shop). You are responsible for the items until they reach our studio. We are not covering the shipping cost for the return.
Our adress is:
Skous Kvarter 32,
Please send us an e-mail to firstname.lastname@example.org before you return your item(s).