Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please send us an e-mail to hello@paperministry.com before you return your item(s). 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Your package might be delivered to a pickup shop or to your doorstep, depending on the delivery option you choose. Our standard delivery is to nearest pickup shop. You will be noticed by the shipping company when your package is ready for pickup. In the case you don't pick up your package within the allowed time, the package will be returned to us. In this case you will be responsible for paying for the return cost of the package. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paperministry.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

hello@paperministry.com and send your item to: Paper Ministry, Skous Kvarter 32, 7100 Vejle, Denmark.

To return your product, you should mail your product to: Paper Ministry, Skous Kvarter 32, 7100 Vejle, Denmark.

You will be responsible for paying for your own shipping costs for returning your items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.